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Unfortunately due to legal complications we are not allowed to sell to US yet

Shipping & Return


SHIPPING

Wondering how long it’ll take for you to receive the goodies? Well, here’s a little overview. Remember that we have free DHL Express shipping on orders above €150 and free returns within Europe. 

- Germany: 1-2 days 
- UK / Great Britain: 1-2 days 
- Denmark: 1-2 days
- Austria: 2 days 
- France: 2 days 
- Netherlands & Belgium: 2 days 
- Finland: 2 days 
- Italy: 2 days 
- Spain: 2 days 
- Same for the rest of the countries within Europe except Norway and Sweden.

DHL will send you tracking and an SMS before arrival. With the SMS you can choose how and when you prefer to get your shipment.

Switzerland
- Switzerland: 3-4 days (with GLS)

Norway and Sweden
- Norway: 1-4 days (free delivery with Bring)
- Sweden: 1-3 days (free delivery with Postnord)

Outside Europe (Fedex)
- Canada: 3-4 days with Fedex (Free above 150 CAD)
- Australia: 4-5 days with Fedex 
- Japan: 3-5 days with Fedex (Free above 19 000 JPY)
- Rest of the world: 3-7 days with Fedex
- Purchase without Tax and duties

Unfortunately, we do not ship to Russia.

 

 

FREE RETURNS IN EUROPE (excl. Switzerland)

Returns should be smooth sailing, so we’re offering one pre-paid return label to give you a hassle-free return experience. 

You can return for a refund within 30 days after you receive your products. Just attach the pre-paid return label on the outside of your shipment and put the return scheme inside the package. This will cover one shipping, regardless of the number of products you are returning.

Here you find DHL locations where you can deliver your return:
DHL Pick up points locations

RETURNS OUTSIDE EUROPE (incl. Switzerland)

You can return for a refund within 30 days after you receive your products. After 30 days you will get a voucher instead of a refund. 

Customer are responsible for return shipping cost.

To make a return outside EU, please contact our customer service team here.

EUROPE

In Norway, you return the package to your postal office for free with the prepaid return label (Bring/Posten)

In Sweden, you return the package to your postal office for free with the prepaid return label (PostNord)

Exception: Switzerland: Customer covers return shipping cost
(GLS is the transporter)

OUTSIDE EUROPE

Canada: Customer covers return shipping cost
Asia: Customer covers return shipping cost
Australia: Customer covers return shipping cost

We recommend shipping with tracking outside Europe.

OUR POLICY

The product you return must be unused, unwashed and in its original package with hangtags still on.

We’ll handle your return as fast as possible, and normally the return is processed within 2 working days after we receive the package in our warehouse in Denmark. The payment solution provider often uses approximately 5 days to refund money, so please allow 1-2 weeks before getting the refund back to your payment card.

If you have any questions, don’t hesitate to contact us here.